Shipping Policy
Thank you for choosing our website for your shopping needs. We are dedicated to providing you with the best shopping experience, which includes fast and reliable shipping. Please take a moment to review our shipping policy.
1. Free Shipping
We currently offer free shipping to over 20 countries. For other countries, we offer free shipping on orders over £99.
2. Order Delivery Timeframe
The total time for delivery is divided into two parts:
Total Time = Processing Time + Shipping Time
• Processing Time:
Orders are typically processed within 3-5 business days after payment confirmation.
For pre-ordered or customized products, please allow 7-14 business days after payment confirmation.
Please note, during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.
• Shipping Time:
• International Shipping: Typically takes 6 to 18 business days, depending on the destination.
Before placing an order, you can inquire about the exact shipping days for your location via online chat.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Use this tracking number to monitor your shipment’s progress on the carrier’s website.
4. Customs & Duties
For international orders, we will cover any customs duties, taxes, or other fees.
The customer only needs to pay the price shown online, including shipping costs.
5. Shipping Restrictions
Certain products may have shipping restrictions due to their nature, size, or destination regulations.
If your order is impacted by any such restrictions, we will notify you promptly and work to find a suitable solution.
[7 Feb 2025]